Terms & Conditions

GENERAL INFORMATION

Happyhot Holmevej 1

7361 Ejstrupholm

Denmark

VAT (CVR) No: 35702970

E-mail: mail@happyhot.dk

Phone: +45 88 71 07 11

(Please have your order number ready when contacting us)

DELIVERY & SHIPPING

Return Policy: 100-day full return policy.
Shipping Partners: All orders are dispatched via GLS or Postnord.
Delivery Time (EU): Usually 3-5 business days after the order has been shipped.
Outside EU: Lead times may vary and 3-5 days is not guaranteed for non-EU countries.
Availability: All items are delivered subject to stock availability.
We reserve the right for typographical errors, stock discrepancies, and price changes.

PAYMENT

At Happyhot, you can pay with: Visa, MasterCard, Maestro, Visa Electron, MobilePay, or Bank Transfer.

Pricing: All prices are quoted in EUR or DKK and include VAT.
Security: Your payment is processed via an encrypted Secure Socket Layer (SSL) connection.
Timing: The amount is deducted from your account only when the goods are shipped from our warehouse. We never charge more than the amount you authorized.
Note: Bank transfers are not covered by the statutory chargeback/objection scheme.

EXCHANGES

If you wish to exchange a product for a different size or model, a new order must be placed on our website.

You will be refunded for the returned item via the original payment method.
Free Shipping: We still provide free shipping on exchange orders.
Important: Include your original order number on the return note and state that it is an exchange for faster processing.

RIGHT OF WITHDRAWAL & RETURNS

You have a 100-day full return policy from the day you receive your order.

How to return:

Notify us within 100 days of receipt that you wish to cancel your purchase. Sending an email to mail@happyhot.dk is sufficient.
Create your return label and fill out the form via our return portal here: return label
Return Shipping: For standard returns/withdrawals, the customer is responsible for the return shipping costs.
If your order is delivered in multiple stages, the 100-day period begins from the day you receive the final item.

Return Address:

Happyhot

ATTN: RETURN DEPT.

Holmevej 1

DK-7361 Ejstrupholm

Denmark

We recommend packing the items securely, as you are responsible for the products until we receive them. Always keep your shipping receipt.

CONDITION OF RETURNED ITEMS

You have the right to inspect and try the product to determine its nature and characteristics (as you would in a physical store). However, the item must not be used in daily life if you wish to receive a full refund. If the item has lost value due to excessive handling, a depreciation fee will be deducted from your refund.

WARRANTY & COMPLAINTS

In accordance with the Danish Sale of Goods Act, you have a 24-month warranty. This means you can have the item repaired, exchanged, or receive a refund/price reduction depending on the specific defect.

Shipping: We cover the return shipping costs for justified warranty claims/defective items.
Conditions: The claim must be justified and the defect must not be a result of incorrect use or harmful behavior.
Deadline: You must complain within a "reasonable time" after discovering the defect. Claims made within two months of discovery are always considered timely.

PRIVACY POLICY (GDPR)

To fulfill your order, we require your name, address, phone number, and e-mail.

Data Security: We prioritize your security and do not sell or exchange your information with third parties for marketing purposes.
Storage: Personal data is stored for five years in accordance with bookkeeping laws and is thereafter deleted.
Your Rights: You are entitled to know what information we process about you and can request corrections or deletion at any time by contacting mail@happyhot.dk.
All credit card information is encrypted and is not stored by Happyhot.

COMPLAINTS & DISPUTES

We always strive to resolve any issues directly with our customers. Please contact us at mail@happyhot.dk or +45 88 71 07 11.

If a solution cannot be reached, you may file a complaint with: Center for Klageløsning – Nævnenes Hus Toldboden 2, 8800 Viborg, Denmark

www.forbrug.dk

You may also use the European Commission’s Online Dispute Resolution (ODR) portal, especially relevant if you reside outside Denmark.

When submitting a complaint via the ODR portal, please provide our email address: mail@happyhot.dk.